Players from the USA have an increasing number of domestic sites and overseas online casinos, which can make it hard to choose where to play. Read on to find out if Diamond Reels Casino tickles your fancy, or is a place you'd rather skip.
New US players who sign up at the site have a multi-stage match deposit welcome bonus to look forward to. This special offer matches the first deposit at a rate of 250% up to a maximum of $1,000, with a second deposit matched at 200% up to $500, and the third is 300% up to $500, making a total of $5,000. Note that this bonus is indicated as being time limited, so it's up at the time of review but may be dialled down in the future. An extra 10% can be added to the already very generous promo should you deposit via Bitcoin or QB Direct. The wagering requirement is 40x, which is reasonably good.
In addition, there are existing player bonuses accessible at the time of writing, too many to cover in detail in the scope of this review. These existing player promos focus on matching deposits, in addition to free spins.
The games you can play at Casino Diamond Reels were created by Real Time Gaming (RTG), and cover both slots and table games. In addition to filtering games by these categories US players can also review specialty games, look at the video poker offering, or filter by new games or progressive, for those who like to hunt big game.
There are a trio of progressive jackpot games at the time of review (Megasaur, Aztec's Millions, and Spirit of the Inca). The 18 available table games cover blackjack, baccarat, roulette, and poker, and there are more than 130 slots to spin.
So far the bonuses have been excellent and the games pretty good but the banking options are a bit of a review weak spot for Diamond Reels Casino. On the depositing front there are only four options. These are credit cards (Visa, Mastercard, and American Express), and the cryptocurrency Bitcoin. It's very unusual for an online betting site not to offer any alternatives, such as e-wallets or pre-paid cards/vouchers, and a quartet of depositing options is definitely on the skinny side. All have instant funding times and work in US dollars.
The banking withdrawal options are even fewer, and only Bitcoin can be used to shift money both into and out of the casino (although Visa is indicated as coming soon). Bitcoin withdrawals take between 2 and 24 hours. The alternative is the wire transfer, which takes 5-10 business days, meaning that players not into cryptocurrency have a prolonged wait when it comes to turning winnings into cash in the bank. The FAQs do suggest that other methods such as Neteller (or QB Direct, mentioned above in the bonuses section) may be available but no information regarding them is present on the banking page.
Casino Diamond Reels utilizes SHA256 - 2048 Bit encryption to secure sensitive information. The licensing situation is slightly odd, as it isn't readily apparent. Most sites helpfully put it at the base of every page and the absence is usually a massive warning beacon. There is no such information present at this site, but the casino appears to be licensed by Curacao.
The customer support team can be reached by either live chat or telephone at any time of the day or night, or contacted via e-mail. There have been complaints regarding player payments being withheld and similar matters although most of these have been resolved satisfactorily.
Diamond Reels Casino offers players an average array of games, and a very good welcome bonus. The banking situation is distinctly subpar however.